Refund & Cancellation Policy

SAB Digital Technologies ("we", "our", or "us") values our customers and aims to provide clear and fair refund and cancellation terms. This policy explains the conditions under which refunds and cancellations are handled for our digital marketing and software development services.

1. Service Cancellation

You may cancel a service request or project before work has started. Once the project or service has begun (including research, design, development, or campaign setup), cancellation may not be possible or may be subject to partial charges based on the work already completed.

To cancel a service, please contact us in writing at sab@sabdigitech.com as early as possible. We will confirm the cancellation and inform you of any applicable charges.

2. Refund Eligibility

Refunds may be considered in the following cases:

• If we are unable to deliver the agreed service due to reasons on our side.
• If a duplicate payment has been made by mistake.
• If the service has not started and cancellation is requested within a reasonable time.

Refunds will not be provided in the following cases:

• Change of mind after the project or service has started.
• Delay caused by the client (for example, late feedback, missing information, or incomplete requirements).
• Services that have already been delivered or partially completed as per the agreed scope.
• Third-party costs already incurred (such as advertising spend, domain, hosting, or software licenses).

3. Refund Process

To request a refund, please email us at sab@sabdigitech.com with the following details:

• Your full name and contact number
• Invoice or payment reference number
• Reason for the refund request

We will review your request and respond within 5–7 business days. If the refund is approved, the amount will be credited back to the original payment method within 7–10 business days, depending on your bank or payment gateway processing time.

4. Partial Refunds

In cases where work has already started, we may offer a partial refund after deducting the cost of work completed and any third-party expenses already incurred. The final refund amount will be decided by us after reviewing the project status.

5. Non-Refundable Items

The following are generally non-refundable:

• Domain registration and hosting fees
• Third-party advertising or media spend
• Software licenses or tools purchased for the project
• Completed design, development, or marketing deliverables

6. Contact Us